Privacy Statement

vTrackSoft (also known as the ‘Company’ or Business Dispatch Ltd) is committed to protecting the privacy of your information. This Privacy Statement describes vTrackSoft’s information practices.

If you have any questions about this Privacy Statement, please contact vTrackSoft here.

1. Web Sites Covered This Privacy Statement covers the information practices of the http://www.vTrackSoft.com web site

vTrackSoft’s web site may contain links to other web sites. vTrackSoft is not responsible for the information practices or the content of such other web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.

2. Personal Information Collected

vTrackSoft offers a variety of services that are collectively referred to as the "Service." vTrackSoft collects information from individuals who visit the Company’s Web sites ("Visitors") and individuals who register to use the Service ("Customers").

When expressing an interest in obtaining additional information about the Service or registering to use the Service, vTrackSoft requires you to provide the Company with contact information, such as name, company name, address, phone number, and email address ("Required Contact Information"). When purchasing the Service, vTrackSoft requires you to provide the Company with financial qualification and billing information, such as billing name and address, bank account details, and the number of employees within the organization that will be using the Service ("Billing Information"). vTrackSoft may also ask you to provide additional information, such as company annual revenues, number of employees, or industry ("Optional Information"). Required Contact Information, Billing Information, and Optional Information are referred to collectively as "Data About vTrackSoft Customers."

As you navigate the Company’s Web site, vTrackSoft may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons ("Web Site Navigational Information"). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol ("IP") address, and the actions you take on the Company’s web sites (such as the web pages viewed and the links clicked). For additional information about vTrackSoft’s collection of Web Site Navigational Information.

3. Use of Information Collected

The Company uses Data About vTrackSoft Customers to perform the services requested. For example, if you fill out a "Contact Me" Web form, the Company will use the information provided to contact you about your interest in the Service.

The Company may also use Data About vTrackSoft Customers for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in vTrackSoft, the Service, and to send you information regarding the Company and its partners, such as information about promotions or events.

vTrackSoft uses bank account information solely to check the financial qualifications of prospective Customers and to collect payment for the Service.

vTrackSoft uses Web Site Navigational Information to operate and improve the Company’s web sites. The Company may also use Web Site Navigational Information in combination with Data About vTrackSoft Customers to provide personalised information about the Company.

For additional information about the Company’s use of Web Site Navigational Information, please click here.

4. Web Site Navigational Information

vTrackSoft uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites ("Web Site Navigational Information"). This section describes the types of Web Site Navigational Information the Company may collect and how the Company may use this information.

Cookies

vTrackSoft uses cookies to make interactions with the Company’s web site easy and meaningful. When you visit the Company’s web site, vTrackSoft’s servers send a cookie to your computer. Standing alone, cookies do not personally identify you. They merely recognise your Web browser. Unless you choose to identify yourself to vTrackSoft, either by responding to a promotional offer, opening an account, or filling out a Web form (such as a "Contact Me" or a "30 Day Free Trial" Web form), you remain anonymous to the Company.

There are two types of cookies: session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.

If you have chosen to identify yourself to vTrackSoft, the Company uses session cookies containing encrypted information to allow the Company to uniquely identify you. Each time you log into the Service, a session cookie containing an encrypted, unique identifier that is tied to your account is placed your browser. These session cookies allow the Company to uniquely identify you when you are logged into the Service and to process your online transactions and requests. Session cookies are required to use the Service.

vTrackSoft uses persistent cookies that only the Company can read and use to identify browsers that have previously visited the Company’s Web sites. When you purchase the Service or provide the Company with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that the Company places on your Web browser. The Company is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, the Company does not store account numbers or passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web sites, but you will not be able to use the Service successfully.

vTrackSoft may use information from session and persistent cookies in combination with Data About vTrackSoft Customers to provide you with information about the Company and the Service.

Web Beacons

vTrackSoft uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s web site and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Web site tied to the Web beacon, and a description of a Web site tied to the Web beacon. For example, vTrackSoft may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to the Company’s web site. vTrackSoft uses Web beacons to operate and improve the Company’s Web sites and email communications. vTrackSoft may use information from Web beacons in combination with Data About vTrackSoft Customers to provide you with information about the Company and the Service.

IP Addresses When you visit vTrackSoft’s web site, the Company collects your Internet Protocol ("IP") addresses to track and aggregate non-personally identifiable information. For example, vTrackSoft uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s web site.

vTrackSoft also collects IP addresses from Customers whey they log into the Service as part of the Company’s "Identity Confirmation" and "IP Range Restrictions" security features.

5. Public Forums, Refer a Friend, and Customer Testimonials vTrackSoft may provide bulletin boards, blogs, or chat rooms on the Company’s web site. Any personally identifiable information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. vTrackSoft is not responsible for the personally identifiable information you choose to submit in these forums.

Customers and Visitors may elect to use the Company’s referral service to inform friends about the Company’s web site. When using the referral service, the Company requests the friend’s name and email address. vTrackSoft will automatically send the friend a one-time email inviting him or her to visit the Company’s Web sites. vTrackSoft does not store this information.

vTrackSoft posts a list of Customers and testimonials on the Company’s web site that contains information such as Customer names and titles. vTrackSoft obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.

6. Sharing of Information Collected

vTrackSoft may share Data About vTrackSoft Customers with the Company’s agents so that these agents can contact Customers and Visitors who have provided contact information on our behalf. vTrackSoft may also share Data About vTrackSoft Customers with the Company’s agents to ensure the quality of information provided. vTrackSoft does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes.

vTrackSoft reserves the right to disclose personally identifiable information of the Company' s Customers or Visitors if required by law or if the Company reasonably believes that disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.

7. Communications Preferences

vTrackSoft offers Customers and Visitors who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking here or by clicking on the "unsubscribe" link located on the bottom of the Company’s marketing emails. Additionally, you may send a request specifying your communications preferences to info@vTrackSoft.com. Customers cannot opt out of receiving transactional emails related to their account with vTrackSoft or the Service.

8. Correcting and Updating Your Information Customers may update or change their registration information by editing their user or organisation record. To update a user profile, please login to http://www.vtracksoft.com with your vTrackSoft username and password and click "Setup". To update an organization’s information, please login to http://www.vTrackSoft.com with your vTrackSoft username and password and select "Organization Setup." To update Billing Information or have your registration information deleted, please email info@vTrackSoft.com or call +44 208 605 1771. To discontinue your account and to have information you maintained in the Service returned to you, please email info@vTrackSoft.co.uk or call +44 208 605 1771. Requests to access, change, or delete your information will be handled within 30 days.

9. Customer Data

vTrackSoft Customers use the Service to host data and information ("Customer Data"). vTrackSoft will not review, share, distribute, or reference any such Customer Data except as provided in the vTrackSoft Master Subscription Agreement, or as may be required by law. Individual records of Customer Data may be viewed or accessed only for the purpose of resolving a problem, support issues, or suspected violation of the vTrackSoft Master Subscription Agreement, or as may be required by law. Customers are responsible for maintaining the security and confidentiality of their vTrackSoft usernames and passwords.

Because the Company uses the Service to maintain Data About vTrackSoft Customers, this information is secured in the same manner as described above for Customer Data.

10. Changes to this Privacy Statement

vTrackSoft reserves the right to change this Privacy Statement. vTrackSoft will provide notification of the material changes to this Privacy Statement through the Company’s Web sites at least thirty (30) business days prior to the change taking effect.

11. Contacting Us

Questions regarding this Privacy Statement or the information practices of the Company’s web site should be directed to vTrackSoft Privacy by clicking here mailing vTrackSoft Privacy, Unit 3 & 4, Kingspark Business Centre, 152-178 Kingston Road, New Malden, Surrey, KT3 3ST.